1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as received

• Return requests must be submitted within 14 days of the delivery date

• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance

• Products that have been worn, damaged, or altered

• Gift cards or promotional items

3. Return Process

To initiate a return, please contact our customer support team at:

Email: [email protected]
Phone: (863) 315-9738

We will provide you with return instructions and a return shipping address. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 5–10 business days

• Shipping charges are non-refundable, except in cases of defective or incorrect items

5. Exchanges

We offer exchanges for the same item in a different color or style, subject to availability. Please contact us within 14 days of receiving your order to arrange an exchange.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• First, check your bank or credit card account again

• Then contact your payment provider

• If you still need assistance, please reach out to us directly

Contact Information

If you have any questions about returns or refunds, please contact us:

5K VISION HUB LLC
1626 SW Taurus Ln
Port St. Lucie, FL 34984
Email: [email protected]
Phone: (863) 315-9738